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Visitor Attractions

We’ll help you improve the visitor experience and maximise the potential of your business

Joining the VisitEngland Visitor Attraction Quality Scheme

The scheme is designed to help visitor attractions to improve, whether through increased visitor numbers, a more engaged visitor experience or an increase in revenue.  Any business can be assessed, as long as it meets our definition of a visitor attraction:

A permanently established excursion destination, a primary purpose of which is to allow public access for entertainment, interest or education and can include places of worship, rather than being primarily a retail outlet or a venue for sporting, theatrical or film performances. It must be open to the public for published periods of the year and should be capable of attracting day visitors or tourists, as well as local residents.

The assessment is tailored to the type of experience you offer visitors. The aim of the assessment is to add quality without taking away the character, style or uniqueness of your attraction. Whatever the theme of your attraction, assessors will look at the following areas: the welcome; presentation of the attraction; how you tell your story; catering and retail; staff efficiency and customer care knowledge.

Activities and tours

For attractions that provide an activity as the primary focus of their business, such as a zip wire ride or a horse riding experience, an activity-based assessment will be carried out by the assessor. A tour assessment is for those businesses that offer a tour as their primary or sole experience. Any type of tour can be scored, including bus tours, walking tours and boat tours. Learn more about the Passenger Boat Scheme.

How to apply

  • Download the information pack and review the Quality Standards relating to your scheme to find out more about what the assessor will be looking at when they come to assess your attraction
  • Call us to get a quote for joining the scheme
  • Download and complete the application form, and return it to us with your complete payment. We accept payment by credit/debit card, BACS and cheque

Get started

Search for a visitor attraction

VisitEngland Assessment Services
Grove House, Lutyens Close,
Lychpit, Basingstoke RG24 8AG

Tel: 01256 338 350

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About us

At VisitEngland Assessment Services we want to help you give your business a boost. We’ll help you meet the highest quality standards and increase visitor satisfaction. We offer expert advice, support and assessments for tourism and hospitality businesses.

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