National Accessible Scheme – ratings guide

VisitEngland works with tourism businesses to improve their accessibility and thereby quality.

The National Accessible Scheme (NAS) is a national scheme which helps guests to find accommodation to suit their needs, independently assessed by trained assessors against demanding criteria. Assessed properties will have facilities such as handrails, ramps, level-access showers, hearing loops and colour contrast. A list of the NAS logos and explanations of suitability are shown below.

If you are an accommodation provider, find out how you can join the National Accessible Scheme.

– Mobility Impairment –

Older and less mobile guests (One step ahead)

If you can climb a flight of stairs, but banisters or grip handles would make this easier. This is also known as the ‘One step ahead’ standard.

Part-time wheelchair users

If you have problems walking or can walk a maximum of 3 steps, or need to use a wheelchair some of the time.

Independent wheelchair users

If you’re a wheelchair user and travel independently.

Assisted wheelchair users

If you’re a wheelchair user and travel with a friend or family member who helps you with everyday tasks.

– OR –

Independent wheelchair users – Exceptional

Assisted wheelchair users – Exceptional

Access Exceptional is awarded to establishments that meet the requirements of independent wheelchair users or assisted wheelchair users and also fulfil more demanding requirements.

– Visual Impairment –

Visually impaired guests

If you have difficulty reading small print, are registered blind, have poor sight or a visual impairment.

– Hearing Impairment –

Guests with hearing loss

If you have a slight hearing difficulty, are deaf, wear a hearing aid or have hearing loss.